Emotional intelligence is the ability to acquire and apply knowledge from your emotions and the emotions of others so that you can make good decisions about what to say or do, or NOT say or do. The model I use contains five Emotional Intelligence competencies: Emotional Self-Awareness, Emotional Self-Regulations, Emotional Self-Motivation, Empathy, and Nurture Relationships. The first three represent the intra-personal competencies, those things that go on inside of a person that we cannot see. The last two represent the inter-personal competencies, those behaviors and actions that occur between us and other people.
If we take as an example the leadership competency of "making complex decisions," we can show how development of the EI competencies enhances the leadership competency. First we need to look at the behaviors that comprise the competency, then identify the EI competencies that relate to those behaviors and drill down further to the behaviors representing those EI competencies that would help an individual enhance the leadership competency. Following is an example of this relationship:
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